ace66 Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between ace66 ("the Platform", "we", "us", "our") and any individual ("User", "you", "your") who accesses, registers, or uses the ace66 website located at ace66.win and all associated services therein. By accessing the Platform, completing the registration process, or using any service offered by ace66, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the Platform.

These Terms should be read in conjunction with the ace66 Privacy Policy and Responsible Gaming Policy, all of which form part of the binding agreement between you and ace66.

2 Eligibility & Age Requirement

Use of the ace66 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. ace66 strictly prohibits the use of its services by persons under 21. Any account found to be held by a minor will be immediately suspended, all funds returned where permissible, and the matter may be referred to relevant authorities.
• You must be registering as an individual acting on your own behalf and not on behalf of any third party.
• You must not be subject to any court order, statutory prohibition, or self-exclusion arrangement that restricts your access to gambling services.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You must not have been previously suspended or terminated from ace66 for breach of these Terms.

ace66 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory verification documents may result in account suspension and withholding of funds pending verification.

3 Account Registration

Each User is permitted to hold only one (1) registered account on ace66. The creation of duplicate, secondary, or multiple accounts by any individual is strictly prohibited and constitutes a material breach of these Terms. Any duplicate accounts identified may be closed without notice, and balances therein may be forfeited.

You are responsible for providing accurate, complete, and current information at the time of registration. This includes your full legal name, date of birth, residential address, and contact information. ace66 shall not be held liable for any consequences arising from inaccurate information provided by the User.

You are solely responsible for maintaining the confidentiality of your ace66 login credentials, including your username and password. You must not share your login details with any third party. ace66 will not be held liable for any loss or damage resulting from unauthorised access to your account where such access results from your failure to maintain the security of your credentials. You must notify ace66 support immediately upon becoming aware of any unauthorised access to your account.

ace66 operates Know Your Customer ("KYC") procedures in compliance with anti-money laundering requirements. You may be required to submit supporting identity documents (including but not limited to a government-issued identity card, passport, or proof of address) before withdrawal requests above specified thresholds are processed.

4 Deposits & Withdrawals

All financial transactions on ace66 are conducted in Malaysian Ringgit (MYR). ace66 supports deposits and withdrawals via approved payment methods including Touch 'n Go eWallet, Boost, DuitNow, FPX bank transfers (Maybank, CIMB, Public Bank, and other participating institutions), and other methods as displayed in your account.

Minimum and maximum deposit limits apply and are displayed in your account portal at the time of transaction. Deposits must originate from a payment method registered in the User's own name. Third-party funding is not permitted. ace66 reserves the right to return deposits made from unverified or third-party sources without crediting the account.

Withdrawal requests are subject to account verification being complete. ace66 targets processing of approved withdrawals within thirty (30) minutes during normal operating hours, though processing times may vary based on the payment provider and volume. Withdrawals must be made to a payment method associated with the User's own verified identity. ace66 reserves the right to conduct additional verification prior to releasing withdrawal funds where there are reasonable grounds to do so.

Balances held in your ace66 account do not accrue interest. ace66 is not a banking institution. In the event of platform termination, verified account balances will be returned to Users through available payment methods, subject to completion of outstanding KYC requirements.

5 Bonuses & Promotions

ace66 offers promotional bonuses to registered Users from time to time. All bonuses are subject to specific terms and wagering requirements that are communicated at the time the promotion is offered. General bonus conditions include:

• Bonuses may not be withdrawn until the applicable wagering requirement has been met in full.
• Bonus funds and winnings derived from bonus play may be forfeited if the account is closed prior to completion of wagering requirements.
• ace66 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Abuse of bonus offers — including but not limited to the use of multiple accounts, coordinated wagering patterns, or exploitation of technical errors — constitutes a breach of these Terms and may result in bonus forfeiture, account suspension, and recovery of bonus-derived winnings.
• Welcome bonuses are available to new registered members only and may only be claimed once per household, IP address, or device.

6 Gameplay & Fair Use

ace66 provides access to casino games, live dealer tables, and sports betting markets operated in accordance with the applicable rules of each game or market. Users acknowledge that:

• All random number generator ("RNG") games on ace66 are independently certified for fairness and randomness by accredited third-party testing laboratories.
• Live casino games are streamed from certified studios and governed by the game rules published at the point of play.
• Sports betting markets are offered at odds determined by ace66 or its data providers and are subject to the sports betting terms applicable at the time of wagering.
• In the event of a technical error, game malfunction, or data feed failure, ace66 reserves the right to void affected bets and return stakes. No claim for compensation arising from a technical error shall be entertained.
• ace66 published Return to Player ("RTP") percentages are theoretical long-term averages and are not a guarantee of individual session outcomes.

7 Prohibited Conduct

The following conduct is strictly prohibited on the ace66 platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Registering more than one account or using any account on behalf of another person;
• Using automated bots, scripts, or artificial intelligence tools to interact with the platform in a manner inconsistent with normal human play;
• Engaging in any form of match-fixing, collusion, or coordinated cheating;
• Using the platform for any money laundering, fraud, or financial crime;
• Providing false identity information or impersonating another person;
• Exploiting technical errors or software vulnerabilities for financial gain;
• Attempting to reverse-engineer, scrape, or replicate any part of the ace66 platform;
• Harassing, threatening, or abusing ace66 staff or other Users.

8 Intellectual Property

All content on the ace66 platform — including but not limited to software, game content, graphics, trademarks, logos, text, and design elements — is the intellectual property of ace66 or its licensors and is protected by applicable intellectual property laws. Users are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. Any reproduction, distribution, modification, or commercial exploitation of Platform content without prior written authorisation from ace66 is strictly prohibited.

9 Limitation of Liability

To the fullest extent permitted by applicable law, ace66 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or financial losses arising from gaming outcomes. ace66's total aggregate liability to any User in respect of any claim shall not exceed the balance held in that User's account at the time the claim arises. Nothing in these Terms shall exclude liability for death or personal injury caused by ace66's negligence, or for fraudulent misrepresentation.

10 Responsible Gaming

ace66 is committed to promoting responsible gaming. The Platform provides a range of tools to help Users manage their gambling activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible from within your account settings at all times. Users who wish to self-exclude may do so immediately without contacting support.

ace66 strongly encourages any User who feels that their gambling is becoming a problem to utilise these tools immediately and to seek assistance from recognised problem gambling support organisations. The Platform is operated under an international gaming authority licence that mandates compliance with responsible gaming standards.

Reminder: Gambling is strictly for adults aged 21 and above. If you are concerned about a minor accessing the Platform, please contact ace66 support immediately.

11 Account Suspension & Termination

ace66 reserves the right to suspend or terminate any User account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete required KYC verification within a reasonable timeframe;
• Suspected fraudulent activity, money laundering, or financial crime;
• Receipt of a chargeback or reversal instruction from a payment provider;
• At the User's own request (voluntary closure).

Upon account closure, any verified balance not subject to pending KYC, investigation, or bonus wagering requirements will be returned to the User through their registered payment method within a reasonable timeframe.

12 Privacy & Data Protection

ace66 collects, processes, and stores personal data in accordance with its Privacy Policy. By registering on the Platform, you consent to the collection and processing of your personal data as described therein. ace66 implements technical and organisational measures to protect User data against unauthorised access, loss, or misuse. For full details, please refer to the ace66 Privacy Policy.

13 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable under the jurisdiction of the ace66 operating licence. In the event of any dispute arising from or in connection with these Terms or your use of the Platform, you agree to first attempt to resolve the matter through ace66's internal complaints procedure by contacting the support team. If a resolution cannot be reached, the matter may be escalated to the applicable dispute resolution body under the terms of the Platform's operating licence.

14 Amendments to These Terms

ace66 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Users via their registered contact information or through a prominent notice on the Platform. Your continued use of ace66 following notification of changes constitutes your acceptance of the revised Terms. If you do not agree with any updated Terms, you must cease using the Platform and may request account closure.

15 Contact Information

If you have any questions regarding these Terms and Conditions, please contact the ace66 support team via the live chat function available on the Platform, or by writing to us at the support address displayed on the Platform. The ace66 support team is available 24 hours a day, 7 days a week, and responds in both English and Bahasa Malaysia.

Email: [email protected]